We vacationed at Grand Kolibri for the third time, we were there from October 12 to October 26. The overall impression has become worse compared to 2023.1). Registration upon arrival. We stopped by on October 12, the reception desk was done by Mehmet (perhaps I got the name wrong), a small Turkish man. This was the first time in 3 years that I had such a terrible reception. He is just a banal boor who secretly extorts money. They asked us to move into the 3rd building (by the way, it is the farthest and not popular with guests), but he refused. We are three adult guests, and he gives one key. We ask for two more, the answer is no. I tell him: “there are no children among us, we don’t have to walk by the hand, everyone has their own interests, but we paid the full price for three of us.” He answers: “You didn’t pay me, I didn’t see your money, just go and go!” at the same time he turns to you, points his finger and is simply rude! And such treatment upon arrival! Naturally, the impression was initially spoiled. I read other reviews where guests wrote that the reception managers took money for fulfilling their accommodation requests and everything became clear. Just a petty boor who should not work with guests.2). Starting this year, we made different bracelets: red and black for those who came for the first time, and yellow and black with the inscription “vip” for those who came more than once. We asked the employee at the reception what the difference in service was, the answer was no difference. That is, regular guests are not welcomed or encouraged in any way. The key card stops working after 7 days, you need to contact the reception to have it reconfigured.3). Beach. A large stationary canopy has been installed, consisting of 7 stripes, under which there are, respectively, 7 rows with sun loungers. This year, 3 strips of the canopy were removed, which reduced the area under the canopy by almost 45%. Of course, there are fewer places under the shade, but on the contrary there are more guests. As a result, sun loungers under the awning are few and far between. In 2023 and 2022, you could come to the beach by 10 am and there were free sun loungers under the awning. There are no places for 10 in this one. We had to take sunbeds at 7 am, and some of them were already occupied. Entering the water over large rocks is very uncomfortable.4). Food in the main restaurant. In general, there is a lot of food, a large choice, but somehow it has become less tasty. Some days the meat is very tasty, Wednesday is fish day, they give shrimp, crayfish, and crabs.Fish every day, but dry or small. The hummus is generally dry, as if the chickpeas were simply chopped and they forgot to add at least oil and lemon. The coffee from the coffee machine is somehow not very tasty even with double espresso. There are more fruits, but the grapes run out very quickly, and replenishment is not done immediately. Some glasses and coffee cups were replaced with plastic ones, previously they were glass and porcelain.5) There are no hooks for bags throughout the hotel in the women's restrooms.6). For beach towels you need to get a card at the reception for a deposit of $10. Towels are issued at the SPA, where the employee somewhat intrusively offers paid services, and about the towels she somehow categorically and tactlessly states: “Towels are issued only once a day, after lunch you cannot take clean ones.” Usually in 5* hotels there are no such restrictions. The hammam (the “washing” room itself with warm stoves) is only open from 11.00 to 13.00, that is, only 2 hours. The attitude is emphatically attentive to guests who have purchased some services, and emphatically disdainful towards other visitors to the hammam. This is actually some kind of wildness! All hotel residents also paid for the hammam services when booking, since they chose a hotel with a hammam. So why are people deprived of the right to use a paid service?! The sauna (steam room) is open until 18.00. Based on all this, we can say that there is no hammam in the hotel.7). The hotel is mainly used by family people, many guests aged 50+ and with children. At the same time, the main entrance to the hotel to the reception desk is through a very steep staircase, where it is difficult to climb. There is a ramp on the side, which is also inconvenient to climb, you are afraid of slipping.Overall, in my opinion, the hotel is good, but has lost one star and is now a four star hotel.There are a lot of Russians in the hotel.The rating for service is 2 only because of the boor at the reception.
