SERENITY QUEEN HOTEL 5 *

Uus hotell! Avatud 2024a

Asukoht

114 km Antalya lennujaamast, 13 km Alanyast, 2 km Konakli  külast, mere ääres.

Hotellist

Hotelli avamine on 2024 a., territoorium 20 000 m2.

Hotell koosneb ühest 6-korruselisest hoonest:

Deluxe Room (max. 3 in., 24-28 m2);

Deluxe Sea View Room (max. 3+1 in., 26-30 m2);

Deluxe Garden Room (max. 4+1 in., 28-32 m2);

Toitlustus

  •  UAI

Territoorium

  •  restoranid: 1
  •  baarid: 10
  •  sisebasseinid: 1
  •  basseinid: 4
  •  spaa-keskus
  •  konverentsisaalid: 3
  •  rannarätikud basseini ääres:: tasuta
  •  päikesevarjud ja lamamistoolid basseini ääres:: tasuta
  •  A la carte restoranid: 2
  •  arstikabinet
  •  veeliumäed: 3
  •  Wi-Fi: tasuta
  •  pesula: 
  •  juuksur
  •  kauplused

Rand

  •  päikesevarjud ja lamamistoolid rannas:: tasuta
  •  rätikud rannas:: tasuta
  •  rannabaar:: tasuta
  •  oma
  •  liiva-kiviklibune

Toas

  •  seif: toas,: tasuta
  •  tubade koristamine: igapäevaselt
  •  kohviaparaat
  •  voodipesu vahetus: 2 korda nädalas
  •  põrand: laminaat
  •  televiisor: olemas
  •  rõdu
  •  dušš
  •  föön: olemas
  •  konditsioneer: individuaalne
  •  minibaar: tasuta
  •  telefon
  •  tee ja kohvi valmistamise võimalus
  •  Internet: Wi-Fi,: tasuta

Lastele

  •  miniklubi
  •  lastebassein: olemas
  •  mänguväljak
  •  veeliumäed: 3

Meelelahutus ja sport

  •  saun: tasuta
  •  aurusaun: tasuta
  •  noolemäng: tasuta
  •  vibulaskmine
  •  massaaž: 
  •  türgi saun (hammam): tasuta
  •  jõusaal: tasuta
  •  rannavõrkpall: tasuta
  •  meelelahutusprogramm: tasuta
  •  lauatennis: tasuta
  •  minijalgpall

Toatüübid

  •  Deluxe Room
  •  Deluxe Sea View Room
  •  Deluxe Garden Room
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Arvustused

Ettevõtte Serenity Queen Hotel foto
4.5
Põhineb 2,230 arvustusel
Kasutaja Şenol Güler profiilipilt
Şenol Güler
3 päeva tagasi
There's a Big Difference Between the Services We Encountered at the Hotel and What Was Advertised for 2026 We came to Serenity Queen Hotel expecting a vacation and quality service. However, we were disappointed to find significant differences between the services advertised for 2026, which influenced our decision, and the practices we encountered at the hotel. Our expectations were particularly not met regarding the beverage concept. The approximately 10 types of bottled beer and various brands of high-end, high-alcohol beverages highlighted in the advertisements were either not offered at the hotel or fell far short of our expectations, leading us to question the service we received for the price we paid. When choosing a hotel, we consider not only the quality of the rooms and food, but also the beverage brands and variety of services emphasized in the advertisements. Therefore, the failure to find what we expected from these features, which were the basis for planning our vacation, created significant dissatisfaction for us. Of course, seasonal supply problems can occur in any business. However, we believe that the services advertised for 2026 should actually be offered during the vacation, or any changes should be clearly communicated to guests in advance. We are writing this review not only to express our dissatisfaction, but also to ensure that the hotel management intervenes and resolves our grievance. Our expectation is not a standard thank-you message; we expect an investigation into the situation, a concrete response, and, if possible, a suitable solution while our stay continues. We hope that the Serenity Queen Hotel management will demonstrate its commitment to guest satisfaction and will contact us, taking this criticism into account. We want to leave as satisfied guests with resolved issues, not disappointed at the end of our stay.
Kasutaja Zita Paulavičienė profiilipilt
Zita Paulavičienė
3 päeva tagasi
I really liked the service at the Havva restaurant by the waitresses. Thank you. We rate it 10 points
Kasutaja ruslan birca profiilipilt
ruslan birca
6 päeva tagasi
If I could give this hotel zero stars, I absolutely would! My wife and I booked our stay at Serenity Queen Hotel to celebrate our wedding anniversary, expecting a relaxing and enjoyable holiday. Unfortunately, our experience was absolutely terrible from the very beginning. A week before our arrival, my wife emailed the hotel to inform them of our expected arrival time, but she never received a response from the hotel. We arrived at around 1 a.m. on 29 September, only to be told at reception that check-in was not possible. Our booking was from 28 September, and we had already paid for that night, so I could not understand why we were being refused a room. After checking the system, the receptionist informed us that our reservation had supposedly been cancelled two days earlier and that the hotel was fully booked. However, our booking was still showing as confirmed on the Loveholidays website, and our travel agent had also confirmed that everything was in order. The receptionist was incredibly rude, dismissive and unhelpful. Our travel agent tried to resolve the situation by contacting the hotel directly. She asked the receptionist to provide a contact number, but nobody answered, and her calls were redirected to voicemail. She then sent an email and waited for a response. When I asked the receptionist to check his emails, he simply dismissed my request, saying that the email was not important because the hotel was fully booked. We were told that our only option was to relocate to another hotel for one night and return next day, when the manager would arrive, to try to resolve the situation. According to our travel agent, it was the hotel that had cancelled our reservation. What made the situation even more frustrating was that the receptionist refused to provide any written confirmation or documentation proving that our booking had been cancelled. He simply told us that it had been cancelled and that it was up to us whether we believed him or not. This is an absolutely unacceptable way to treat paying guests. We had never experienced anything like this before. Imagine arriving at a hotel in the middle of the night, expecting your confirmed and paid room to be waiting for you, only to be turned away with no proper explanation, no assistance and no alternative solution offered by the hotel itself. To make matters worse, we had to relocate to an even worse hotel because it was the only option available at that time of night. What was supposed to be a special celebration of our wedding anniversary turned into a stressful, exhausting and deeply disappointing experience. The service at reception was appalling. The lack of professionalism, communication and basic customer care was shocking. Mistakes can happen, but the way this situation was handled was completely unacceptable.
Kasutaja Калоян Пашов profiilipilt
Калоян Пашов
2 nädalat tagasi
Kasutaja Nenad Ignjatović profiilipilt
Nenad Ignjatović
2 nädalat tagasi
Kasutaja Reşit Sümer profiilipilt
Reşit Sümer
2 aastat tagasi
The best and most reliable hotel in Alanya in terms of quality. The services offered such as entertainment, food, beverage and beach are first class. Ideal for a peaceful and fun holiday with your family
Kasutaja Zuzia Stopyra profiilipilt
Zuzia Stopyra
2 aastat tagasi
Kasutaja Halil Türkcan profiilipilt
Halil Türkcan
2 aastat tagasi
It is a complete price-performance hotel with the concept it implements. I definitely recommend it.
Kasutaja kaziux k profiilipilt
kaziux k
2 aastat tagasi
Kasutaja Kübra Kıyak profiilipilt
Kübra Kıyak
2 aastat tagasi
We were generally satisfied with the hotel where we stayed as a family last year, we only had a problem with the cats, we are thinking of making a reservation this year as well, we are concerned about the cat, since I have a phobia of cats, I am uncomfortable with it wandering around the lobby bar and restaurant, when I called the hotel to make a reservation, I was informed. The person who gave it did not speak clearly, I cannot mention his name because I could not understand it clearly.
Kasutaja Rıza Göktuğ Ercan profiilipilt
Rıza Göktuğ Ercan
2 aastat tagasi
First of all, they are very good in terms of cleanliness, there is no doubt about it, the food was also very good with a new open buffet every evening, the animation team was very good during the day, we were never bored thanks to the activities of Aleyna from the animation team, she took very good care of us, thank you. So, in conclusion, it is a hotel that I can recommend with peace of mind.
Kasutaja Elly D. profiilipilt
Elly D.
2 aastat tagasi
Nice hotel but with a lot of room for improvement! First of all, we would like to say a big thank you to SERPIL. She was incredibly warm, professional and reliable and took all of our concerns to heart and did everything in her power. We spent 9 days and 8 nights at Serenity Queen Hotel as a frequently traveling couple. Here are our impressions: Positive aspects: - The rooms were always clean - The furnishings and decoration of the hotel were very attractive - The evening shows were entertaining Aspects that should be improved: - Employee service should be improved in terms of customer satisfaction. However, kudos goes to HALIL DEMIR, ALI DEMIR and Selen from the lobby who provided excellent service!!! - Meals were tasty but not varied daily - The cleanliness of the toilets outside the rooms was inadequate In summary, Serenity Queen is a great hotel, but the staff could be better trained in friendliness and service. In addition, the hotel is intended more for families; there are fewer opportunities for adults or couples traveling alone to relax. Overall it was a nice vacation.
Kasutaja Veli Irlan profiilipilt
Veli Irlan
2 aastat tagasi
June 20024 . Family The holiday we had with my family for 5 nights and 6 days in the first week of June, we have spent holidays in 5-star quality hotels every year until now, but there has never been a hotel where we returned as happy with beautiful memories as at Serenity Queen Hotel. When you first enter the hotel, you realize that the hotel is luxurious and of high quality. We checked in to the hotel early in the morning, the reception staff greeted us with a smile, quickly completed our transactions, and since check-out time was at 14:00, they took us to breakfast. After lunch, they called and arranged our room. The rooms are very clean, they are cleaned every day, the mini closet is renewed every day. The materials used in the hotel were of very high quality. The animation team entertained the guests very well by the pool and throughout the hotel during the day. The evening entertainment was very nice and we had a lot of fun as a family. The sea was very nice, clean and calm in the morning. We went swimming in the morning. As a family, we preferred the pools, the cleanliness was at a high level. Relax vip pool was amazing. Ms. Serpil and all the other friends in guest relations took great care of us, thank you very much. As a gourmet, I have made many criticisms about food and beverages in many hotels. Serenity hotel's meals, breakfast, lunch and dinner, were diverse, delicious and to suit everyone's taste. First of all, I would like to thank my Kitchen Chef Gökhan Bey and his teammates Serkan, Ertan, İsa, my A la carte chef Eren and all my chefs whose names I cannot write. They cook amazing food, thank you. All the friends working in the dining hall and bars welcomed us and other Turkish and foreign guests with a smiling face and became a fan around us. First of all, we would like to thank Bilal and the other waiters. My brother Furkan prepared very nice cocktails at the pool bar. The bartenders at all the bars are very attentive and make good cocktails. All the drinks served at the hotel were of high quality, as well as all kinds of beer, we also drank it from the bottle. The street food section was superb, the doner kebab was amazing, the pancake was delicious. Starbucks, detox section and ice cream sections were very good. The à la carte Snack section was very good, I recommend the hamburger, it was amazing. I would like to thank Jolytur staff member Nazlı, she took great care of us. As far as I can see in the comments, some guests who came to the hotel found the hotel's food inadequate. Every day we ate all kinds of meat (beef, lamb, chicken, turkey) and they were very delicious and well cooked. There was a lot of cheese at breakfast and they were fresh. All kinds of products were cooked with high quality and care. We ate different meals for 6 days, all of them were amazing, including seafood. If we go on holiday to Alanya again, Serenity hotel will be our second home. I recommend you to go without hesitation. Thank you very much to Serenity Family. We are glad we chose Serenity Hotel. We had a wonderful holiday and left with beautiful memories.
Kasutaja Marta S profiilipilt
Marta S
2 aastat tagasi
We stayed at the hotel on July 7-14, 2024. - 2+2 family. The hotel is very elegant, impressive. The service is very nice and helpful - although apart from the receptionist, hardly anyone speaks English. The rooms are large and generally clean (could be slightly better, but that's just an add-on). The rooms are equipped with a fridge with drinks and snacks, as well as a tea and coffee making set with a mini espresso machine. In the bathroom, of course, towels and cosmetics such as gel, shampoo, conditioner and balm. There were also "emergency tools" such as toothbrushes, toothpaste, ear buds and body sponges. The food is tasty and plentiful, a bit monotonous, but that's usually the case with all in meals. Tasty fruit, huge selection of desserts. There are bar after bar throughout the facility, offering food, coffee and ice cream. The entire facility is very well-kept. One morning we were very surprised that the men were just finishing wallpapering the corridor, despite the fact that the day before, late in the evening, nothing was happening. The gentlemen got away with it very quickly! If they continue to make all repairs quickly and on time, there is a good chance that this hotel will remain in great condition for a long time ;) The beach next to the hotel is clean and well-kept, although we preferred to just go to the open sea.
Kasutaja Anjuta Angel profiilipilt
Anjuta Angel
2 aastat tagasi
Wonderful new hotel! :) everything is at a good level!
Kasutaja Gülfer Köprücü profiilipilt
Gülfer Köprücü
3 aastat tagasi
We partially enjoyed the bar section of the hotel, the alcohol content was low, other than that, the massage was nice, the weather was cold, although we could not use the outdoor pool much, the animation team welcomed us very well and entertained us, thank you :)
Kasutaja cem ozan zeybek profiilipilt
cem ozan zeybek
3 aastat tagasi
Kasutaja Akzere Zharaskyzy profiilipilt
Akzere Zharaskyzy
3 aastat tagasi
We were very pleased with the hotel, we came on holiday with my mother from abroad. The STAFF welcomed us nicely, took us to our room immediately, it was clean at the entrance. The alcohol of the hotel is very high quality and different, we liked it very much, the service was very excellent, the waiters are very attentive, a waiter named Bilal served us very well, he decorated our table for dinner, thank you very much, there is also a Turkish bath on the ground floor, we went there too, we got a massage. Everything was very nice, we also thank the owner of the hotel
Kasutaja Büşra Aydın profiilipilt
Büşra Aydın
3 aastat tagasi
We stayed at the hotel between 1-5 April, and I would like to state that we were extremely pleased with the service we received. Both hygiene, taste, services provided and the smiling face of the employees enabled us to have an unforgettable holiday. I would like to thank Mr. İbrahim in the restaurant section, Ms. Tuğba and Ms. Rojin working in the terrace section, the friendly friends working in the nursery section, and the friends in the organization team for all their smiling faces and efforts. The food and drinks were extremely delicious and of high quality in terms of presentation and taste. It was a holiday where we felt at home, had a lot of rest and were never bored. It is a hotel we will choose again before the season ends. We thank you for everything
Kasutaja Ali orakıoğlu profiilipilt
Ali orakıoğlu
3 aastat tagasi
It is definitely a hotel that should be visited. Everything is top notch. The staff are friendly and do their best. I will go again as soon as possible. Thanks to the bartender Memet Ali.
Kasutaja Kasia Wójcik profiilipilt
Kasia Wójcik
3 aastat tagasi
My family and I stayed in this beautiful, luxurious hotel for a week, we had a great time, everything was wonderful, tasty, the service was great, I would especially like to thank the waiter named Volkan, very professional, hard-working, helpful, smiling, we thank him very much. We will definitely come back here
Kasutaja Olivvia Wójcik profiilipilt
Olivvia Wójcik
3 aastat tagasi
Beautiful hotel, very good food, I especially wanted to thank the waiter named Volkan. Professional, polite, he took great care of us throughout our stay. We will definitely go back there again.
Kasutaja VIRGIL TUDOR profiilipilt
VIRGIL TUDOR
3 aastat tagasi
Beautiful area for the entire family! Amazing and clean hotel and pools! Very entertaining evening shows, each evening! Plenty of areas inside compound to walk and enjoy a nice drink is your choice! BIG plus for the Starbucks coffee shop inside the premises!
Kasutaja sukhi bal profiilipilt
sukhi bal
3 aastat tagasi
Our last night here, and review time has come. The service provided by the waiters and bar staff is extremely good 👍 The property is very nice and clean with great facilities spread over a medium size resort area. They serve branded liquor and good bottled beers from international brands, although sometimes the liquor in the bottle is not genuine. For us this happened four times, once in the main bar and thrice in the bar to the left of the lobby. BTW the Aberlour was genuine every time. When it comes to food, AVOID this resort if you have flavours and variety expectations. The same bland food is served almost every day. Not at all 5 star quality. Having a stayed at Arum Barut previously, Serenity queeen’s food is like a 1 star compared to Arum Barut. Also stayed in Pegasus in Kemer which had better food. Tried the A La Csrte, and my food was nice. While for my wife we asked for vegetarian upon booking, and she was served steak. After complaining she got rice mixed with sweet and sour souce from lunch. We were highly disappointed as this was for her birthday. Adult pool is brilliant, thanks to the service provided by Baki 🙏🏼 Rooms: The rooms are nice, and clean after complaining, with a good working AC. BUT upon arriving in our room the bedsheets and stretch was not clean and with lots of hair. Had to get in touch with guest relations after mignight to get it sorted. This hotel can do sooo much better if they sort out the kitchen, hospitality department and stop serving fake liquor here and there. The liquor was served from sealed bottles opened for me, and must be a suppliers issue. I am going to give them 5 stars because of the service. There staff is very helpful & polite. Customer service is brilliant. The only people they need to work on is there Chefs. They need to be more creative & bold keeping in mind that guests are coming from all parts of world. It’s all about the taste buds. Specially for the main dining
Kasutaja Andreea Nut profiilipilt
Andreea Nut
3 aastat tagasi
An unforgettable holiday! A new, special hotel with many facilities. Very helpful staff. Excellent and very varied food, daily grills with beef, lamb and chicken, Starbucks coffee included, bubble ice cream, many terraces with special food, bars in several places with alcoholic and non alcoholic drinks, including international. Every evening there were excellent performances in the specially designed area with stage. Many quality and very well maintained pools.Daily beach towels included. Beach (100 m of hotel) with sunbeds and umbrellas included. We will definitely come back with pleasure next year!
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