Pros : great bartenders, gym, food selection, all inclusive program, beach and location.Cons: service, alcohol/food quality , exorbant prices for everything extra.Overall I cannot recommend still this place because of the worst manager that works here, and the old unmaintained facilities (that often don't work at the promised hours).They 5 stars rating is unjustified. The facilities quality can barely push for 4 stars, but they advertise it as a luxurious experience.But the worst part is the reception/management part of the hotel.Here's the story:The management moved my parents into a room with a faulty wiring , when the door didn't close. After waiting for 5 hours at this place for them to fix the lock , they just neverminded the request. Finally , someone came to change the batteries in our door handle by taking the remote batteries out and replacing the door batteries instead (of course the entire hotel has no batteries in it).The door worked for 3 days, and then it stopped again...The manager never minded our request to change the room for a straight week (with 5 separate requests).Then after five days , there were two days of pouring rain, and the electricity in the room completely stopped working at around 10 pm on each one of the days.After the manager neverminded two more of our requests to change the rooms , leaving my parents without electricity for 2 nights, I finally had enough and confronted him.He was very rude and heated at me from the beginning , almost trying to push into me after I expressed my anger at the whole situation. He also threatened me to use security and police to "throw me out" of the hotel for being angry (for wanting to change a room that doesn't work for my parents who are too shy of a confrontation).This guy is an apogee of everything that's wrong with the Turkish service industry and just a plain c*nt.If not for the most terrible manager on the planet earth , this could have been a decent experience overall, so here's an honest review:Rooms are kind of nice (when they work), but the service is not great - only a few people try to actually help you, and the aforementioned manager is the last one to do it.Some of the workers would even blatantly tell you that you are cheap just because you don't want to buy their overpriced , low-quality services from the hotel directly. One of them legit mentioned to me : "Give me your money, you are on a vacation. What's $50 for a massage for you? ".On the positive side - Food selection is decent , but dishes are sometimes dirty and the meals do not rotate as much in their variety which is normal for most resorts. Coffee is disgusting and hard to get, and this place has hands down the WORST ALCOHOL quality. Laundry services cost $3 PER ITEM, which is ridiculous - literally cheaper to just buy new clothes across the street or drive to the nearest laundry (which is about 5x cheaper)NEVER BUY TOURS FROM THIS HOTEL - they are crooks and literally across the street from the hotel, you can find the same tours for half the price of what they offer here.They also lie to you about the all-inclusive hours - they are much shorter than what's stated on the hotel page. Moreover, the two on-site a-la-carte restaurants do not actually work (even though they advertise them as a "luxury" extra included in the program)Shout-out to bartenders who are trying to make your stay nice, but you can't do much with a bootleg alcohol served here.The facilities were not build to sustain that many people, and coped with slow service it can bug you. Even though we travelled out of the season, the lines were a bit long for everything (coffee/food/drinks).All in all - I found it quite enjoyable to stay and relax here if not for the worst management experience.Most guests are above 40 so keep that in mind. This is a "no-frills" all-inclusive with a great location and you pretty much get what you paid for, but nothing too exciting. Great location right next to the sea trumps the terrible experience that we had.
